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Questions You Should Ask Your Generator Installation Company

Generac worker testing the Generac home generator

Questions You Should Ask Your Generator Installation Company

What to Ask Your Generator Installation Company

If you have made the smart decision to have a generator installed, you need to be sure that the generator installation company you choose can install your generator properly and offer long-term maintenance that you can trust. 

You should be able to trust that your generator will work when you need it, especially if you have someone in your household who relies on medical equipment or is highly sensitive to temperature and needs to maintain the home temperature. 

The best way to be sure that the generator installation company you choose is professional, reliable, and knowledgeable is to ask these questions before you set up your installation appointment:

How Long Have You Been in Business?

Business experience matters, and a business that has been around for many years has the experience you can trust. It’s also a good idea to ask how much experience their techs have and what the turnover rate is. Experienced and well-trained techs stay at companies where they are treated right. If they trust the company, you can too. 

Are You Licensed and Insured?

Even when a company has the best techs, things can go wrong. To protect your property and your family, always ask if the company has a valid license and is adequately insured. A reputable generator installation company will have no issues showing you proof of license and insurance. 

You can and should, double-check their license online to be sure that the license is in good standing. 

Will You Take Care of Required Permits? 

Not every municipality requires a permit for a generator installation, but most do. You may need a city, county, or state permit to install a generator on your property. Since a new gas line will need to be put in, almost every city or town will require that you have a permit. A reputable generator installation company should know what permits are required and be willing to take care of getting those permits. 

Can You Share References?

Before choosing a generator installation company, you should always check the Better Business Bureau website and other review sites. But also ask the company for references, look at their Google reviews, and ask for reviews on sites like Nextdoor to see what experiences other local homeowners had with that company. The company should also have customer reviews or testimonials they can share. 

Will You Handle Gas, Plumbing, and Electrical Work?

If you’re installing a gas-powered generator, you will need a plumber and an electrician to perform parts of the installation. Make sure that any company you’re considering choosing has a plumber and electrician on their team, as well as trained installers who can work with natural gas.

Is There a Warranty?

Almost all generators come with some kind of warranty. Ask for the details, including the length of time the warranty is active and if there are requirements that you must meet in order for the warranty to stay active. 

What Is the Typical Response Time if I Have an Issue?

Any company that sells and services generators should be able to send a team to your home promptly if you have any problems. But, in an emergency, time counts. Make sure they have a team available 24 hours a day in case of emergencies. 

Can You Perform Annual Maintenance on My Generator?

Always make sure that the installation company offers routine maintenance and service as well as installation. Getting routine maintenance done is very important so your generator is always in good working order when needed. 

Call Today For Your Generator Installation Appointment

Contact Advanced Generator Solutions today if you are thinking of installing a generator. Our customer service team will happily answer any of your questions and set up an installation appointment for you. We also offer regular maintenance and care for generators! Give us a call today or fill out our online contact form.

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